Privacy Policy

Privacy Policy

Last updated: April 27, 2026

The Health Exams FZE ("The Health Exams," "we," "us," or "our") operates the websites www.thehealthexams.com, coding.thehealthexams.com, socialwork.thehealthexams.com, nursingbook.thehealthexams.com, and the web portal at thehealthexamsportal.com, as well as The Health Exams mobile application (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services.

By using our Services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

Information You Provide

  • Account Information: When you create an account, we collect your name, email address, and password. If you sign in using Apple Sign-In, we receive your name and email address (or Apple's private relay email) from Apple.
  • Payment Information: When you purchase a subscription or product, payment is processed by our third-party payment processors (Stripe, PayPal, Shopify Payments, or Apple In-App Purchase). We do not store your credit card number or banking details. We receive transaction confirmations, subscription status, and billing history from these processors.
  • Study Content: When you use our practice questions, mock exams, flashcards, and study tools, we collect your answers, scores, progress data, and performance metrics to personalize your study experience.
  • Notes and Bookmarks: If you use the study guide reader, we store notes and bookmarks you create on specific pages.
  • AI Tutor Conversations: When you interact with the AI Study Buddy or book AI tutor, we collect the questions you ask and the responses generated to provide the service and improve response quality.
  • Communications: When you contact our support team, we collect the information you provide in your message.

Information Collected Automatically

  • Usage Data: We collect information about how you interact with our Services, including pages visited, features used, study session duration, quiz completion rates, and navigation patterns.
  • Device Information: We collect device type, operating system, app version, and unique device identifiers to ensure compatibility and troubleshoot issues.
  • Analytics Data: We use analytics services (including Google Analytics) to understand usage patterns and improve our Services. This includes anonymized browsing behavior, session data, and referral sources.
  • Cookies and Tracking Technologies: Our websites use cookies, pixels (including Meta Pixel), and similar technologies for analytics, advertising, and site functionality. You can manage cookie preferences through your browser settings.

Biometric Data

Our mobile application offers optional Face ID or Touch ID authentication for faster sign-in. Biometric data is processed entirely on your device by Apple's authentication framework. We never receive, store, or transmit your biometric data. We only receive a success or failure result from the authentication attempt.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Create and manage your account and subscriptions
  • Track your study progress, accuracy, streaks, and performance across practice questions, mock exams, and flashcards
  • Personalize your study plan and recommend focus areas based on your performance
  • Generate AI-powered tutoring responses, flashcard content, and memory aids
  • Display your position on leaderboards and award achievement badges
  • Process payments and manage subscriptions
  • Send transactional emails (account verification, password reset, subscription confirmations)
  • Send study reminders and notifications (with your consent)
  • Respond to your support requests
  • Analyze usage trends to improve content quality and user experience
  • Detect and prevent fraud, abuse, and security threats
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

  • Service Providers: We use third-party services to operate our platform, including:
    • Vercel (hosting and infrastructure)
    • Neon (database hosting)
    • OpenAI (AI tutoring and flashcard generation)
    • Stripe and PayPal (payment processing)
    • Apple (App Store payments and Sign-In with Apple)
    • Shopify (e-commerce and payment processing)
    • Google Analytics and Meta (analytics and advertising)
    • Email delivery services (transactional emails)
  • Leaderboards and Achievements: If you participate in leaderboards, your display name (first name and last initial) and study metrics may be visible to other users of the same exam.
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your account information and study data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes. Anonymized and aggregated data that cannot identify you may be retained indefinitely to improve our Services.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL)
  • Encrypted password storage (bcrypt hashing)
  • Secure token-based authentication (JWT)
  • Regular security reviews of our infrastructure
  • Access controls limiting employee access to personal data

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Data Portability: Request your data in a commonly used, machine-readable format.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
  • Opt-Out of Marketing: Unsubscribe from marketing emails using the link in any email, or contact us directly.

To exercise any of these rights, contact us at support@thehealthexams.com.

7. Cookies and Tracking

Our websites use:

  • Essential Cookies: Required for site functionality, authentication, and security.
  • Analytics Cookies: Google Analytics (GA4) to understand usage patterns.
  • Advertising Cookies: Meta Pixel for measuring advertising effectiveness and retargeting.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. Our mobile application does not use cookies.

8. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

10. International Data Transfers

The Health Exams FZE is registered in the United Arab Emirates. Your information may be processed and stored in the United States, Canada, or other countries where our service providers operate. By using our Services, you consent to the transfer of your information to these locations. We ensure appropriate safeguards are in place for international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

The Health Exams FZE Email: support@thehealthexams.com Website: www.thehealthexams.com