Refund policy

Last updated: July 29, 2026

All products sold by The Health Exams are digital products delivered electronically. This policy covers the two kinds of products we offer: one-time digital downloads and portal subscriptions.

Digital downloads (study guides, practice question PDFs, eBooks)

Downloadable products are delivered instantly by email and download link. Due to the instant-delivery nature of these products, sales of digital downloads are final once the product has been downloaded or accessed, except where a refund is required by applicable law. If you purchased the wrong product (for example, the wrong exam), contact us before downloading and we will exchange it or refund you in full.

Portal subscriptions (thehealthexamsportal.com)

Subscriptions to our study portal can be cancelled at any time — cancelling stops all future charges, with access continuing to the end of the paid period. There is no cancellation fee and no minimum term.

If the portal isn't right for you, contact us within 14 days of a charge — including your first purchase, a trial fee, or a renewal you believe was made in error — and we will review your request promptly and fairly. First purchases requested within 14 days are refunded in full. Where your subscription was purchased through a merchant of record, that provider's 14-day refund policy applies to the transaction. The full subscription refund policy is at thehealthexamsportal.com/refund-policy.

App Store subscriptions

Subscriptions purchased through the Apple App Store are managed and refunded by Apple under Apple's policies. Visit reportaproblem.apple.com to request a refund for App Store purchases.

Technical issues

If a technical problem prevents you from accessing anything you've purchased — a download link that doesn't work, portal access that doesn't activate — contact us at support@thehealthexams.com and we will resolve it promptly. Technical failures on our side are always made right, by fix or by refund.

How refunds are paid

Approved refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank. Nothing in this policy limits any non-waivable refund rights you hold under the consumer-protection laws of your place of residence.

Contact: support@thehealthexams.com — The Health Exams FZE, Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE.