Cancellation policy

Digital Products (PDFs, eBooks, Study Guides)
All digital downloads are delivered instantly and sales are final once the product has been downloaded or accessed, except where a refund is required by applicable law. If you purchased the wrong product (for example, the wrong exam), contact us before downloading and we will exchange it or refund you in full. If you experience a technical issue accessing your purchase, contact us at support@thehealthexams.com and we will resolve it promptly.

Portal Subscriptions (thehealthexamsportal.com)
You may cancel your subscription at any time through your account settings or by contacting support@thehealthexams.com. Cancellation stops all future charges and takes effect at the end of your current billing period; you retain full access to your subscribed features until your paid period expires. There is no cancellation fee and no minimum term.

If the portal isn't right for you, contact us within 14 days of a charge — including your first purchase, a trial fee, or a renewal you believe was made in error — and we will review your request promptly and fairly. First purchases requested within 14 days are refunded in full. Where your subscription was purchased through a merchant of record, that provider's 14-day refund policy applies to the transaction. Full details: thehealthexamsportal.com/refund-policy.

App Store Subscriptions (Apple)
Subscriptions purchased through the Apple App Store are managed by Apple. To cancel, go to your iPhone Settings, tap your Apple ID, tap Subscriptions, and select The Health Exams. Refunds for App Store purchases are handled by Apple according to their refund policy at reportaproblem.apple.com.

How to Contact Us
For any questions about cancellations or refunds, email support@thehealthexams.com. We typically respond within 24 hours.